What Kind of Customer Contracts Should I Have in My Business?

The agreements you sign with your customers or clients will vary somewhat depending on the kind of business you are in.  You might consider having one "master service agreement" that lays out all of the legal terms, and a separate, much simpler addendum or scope of work that you can use to document the specifics of a project customer by customer.

Here are the main things you want to cover in whatever form of agreement you choose:

• The scope of the work to be done, including any limitations on that scope if other service providers are involved;
• The cost and payment terms, including your right to stop work;
• Who owns the intellectual property, if you are creating something for the customer, like a graphic design or software;
• How confidential information will be treated if either party will be sharing such information;
• How the agreement can terminate and what are the parties' rights after termination;

How disputes will be resolved (i.e., mediation or arbitration, or a specific court).

Learn more here about customer contracts in Massachusetts.

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